All posts by Anoop

Gone are the days when customer care was only about answering queries. Now, with the evolution of AI and automation, the aim of contact centers is to elevate customer experience.

The demand for nimble and personalized services is soaring, especially in cut-throat markets like the US and India. Contact Center Builder is your solution to setting up quick contact centers that deliver exceptional experiences without the traditional setup hassles.

(Source: https://www.emergenresearch.com/industry-report/contact-center-as-a-service-market)

Why Choose Contact Center Builder to Set Up Quick Contact Centers in the US, India or Anywhere in the World?

Contact Center Builder offers a gamut of features that make it the ideal choice for quick contact center setup anywhere across the globe with same results:

Agility

It’s no longer about big vs small, but rather fast vs slow. Your employees cannot afford to waste time behind slow platforms. Cut down the learning curve and invest in Contact Center Builder to get your system up and running in no time!

Scalability

Whether you’re a startup or an enterprise, Contact Center Builder adapts seamlessly to meet your growing demands with the same proficiency, if not better.

Omnichannel

80% of customers claim they prefer brands with multiple support channels.

With Contact Center Builder, you can interact with your target customers on their preferred channels via voice, chat, email, social media – sky’s the limit. Contact Center Builder integrates them all into a unified platform for a seamless customer journey.

AI-Powered

To increase agent efficiency and customer experience (CX), it is predicted that generative AI technology will be used by 80% of customer service and support firms by 2025.

You can employ AI to automate tedious and mundane tasks, personalize interactions, and glean valuable insights from customer data. This boosts efficiency and drives better decision-making.

Global Reach

We have created Contact Center Builder for the global marketplace. Set up contact centers in the US, India, or anywhere else you need to reach your customers.

In case you did not notice, the future of customer experience is omnichannel, flexible, speedy and AI-driven. Contact Center Builder empowers you to embrace this future today!

Introduction

With more brands becoming global, it is crucial for them to ensure that all their customers are catered to, regardless of the location.

Customers go through different communication channels depending on their activity, and 75% of them expect seamless responses across every channel.

How Does Your Omnichannel Strategy Affect Customer Experience?

Here’s how having a solid omnichannel strategy affects customer experience:

Consistent customer care

Nearly 80% of American consumers claim that the most crucial components of a satisfying customer experience are promptness, ease of use, expertise, and amiable support across all channels.

Better engagement with customers

Having an omnichannel brand strategy can help boost engagement opportunities with your customer. With today’s short-attention span, you must solidify brand presence through regular engagement.

With 80% of customers forgetting brand content within three days, keeping them in the loop with your brand is obligatory.

Data-powered insights

Data is the new oil. And investing in your omnichannels is a sure shot way of extracting this oil for limitless growth.

By combining various communication channels into a single customer data platform (CDP), you can gain significant insights into consumer patterns and preferences.

Consolidating and studying this data allows businesses to gain a better grasp of their target audience and strengthen their marketing strategies.

Best Practices to Execute a Successful Omnichannel Strategy

Let’s explore Best practices:

Customer is the king

Having a customer-centric approach will elevate your omnichannel strategy and drive better sales. For this you need to gauge their preferences and pain points thoroughly.

Creating personas and conducting surveys can do wonders to kickstart this journey.

Minimize learning curves

It is not feasible for marketers to dedicate hours to learning a new product, therefore it is best to choose user-friendly and easy to implement platforms.

Ensure that your omnichannel platform has a smooth interface to plan and visualize the customer experience across all channels.

Make them mobile-friendly

(Source: https://www.tidio.com/blog/mobile-commerce-statistics/)

With more people switching to mobile convenience to meet their needs, it only makes sense for brands to optimize their channels for mobile users.

This makes it easy to connect with brands on the go.

It’s Time to Act

Brands that leverage the current space to implement a strong omnichannel presence will establish stronger relations with their customers. And if you slack, you are forgotten.