Automation

Solutions for Next Generation Customer Experience

At ConnectGen, our unwavering commitment is to create smarter and more dynamic experiences for our customers throughout their entire journey. By combining the agility and flexibility of Amazon Connect, we enhance customer experience solutions with our comprehensive customer engagement services. With our profound experience and expertise in Amazon Connect, we are uniquely positioned to efficiently and effectively address even the most intricate challenges within contact centers, regardless of scale.

At ConnectGen, our focus is on creating frictionless customer experiences across all modalities. We achieve this by harnessing the knowledge we have about our customers, their reasons for contacting us, and their unique needs. By understanding these key aspects, we are able to deliver tailored solutions and services that seamlessly meet and exceed their expectations.

Conversational Bot Design

At ConnectGen, we are experts in the art of humanizing automation. Our proficiency lies in creating conversational customer interactions through the utilization of AI and Chatbot technology. By leveraging these advanced tools, we enable businesses to provide personalized and engaging experiences that foster meaningful connections with their customers.

Chat

Our automated chatbot implementation delivers a fully customizable bot based on Amazon Lex. With user-driven push-button navigation and instantaneous responses, the chatbot automates, streamlines, and enhances the chat experience. It empowers you to tailor conversations to any situation, providing the flexibility to meet your specific needs and deliver exceptional customer interactions.

SMS/Multi-Platform Text

Empowering businesses to communicate using their preferred platform while creating a seamless chat experience that spans across multiple providers. By doing so, stress on agents can be reduced and ensures a hassle-free interaction for all users, resulting in improved satisfaction and engagement.

Amazon Lex

If you are currently running workloads on Lex v1 NLU, it is time to upgrade and maximize the benefits by leveraging Lex v2. With Lex v2, you gain access to self-contained bots, multi-value slots, and an enhanced developer console.

Flow Documenter

Enhance your disaster recovery strategy by seamlessly syncing contact center instances, including Lex bots, across different accounts, regions, or instances. This enables you to maintain business continuity and resilience in the face of unforeseen events.