Customer experience is more important than ever in 2024. With so much competition teeming up in virtually every industry, one small misstep can cost a brand their reputation and loyal client base.
This is why it has become even more crucial for both legacy and up-and-coming businesses to invest in their contact center solutions to be able to deliver smooth and satisfactory results.
Amazon Web Services (AWS) Connect, a cloud-based contact center platform, is a leader in this revolutionary landscape, with the AWS Contact Center Builder leading this transformation.
AWS Connect: A Leader in Transformation
AWS Connect caters to agile, scalable and value for money services. Businesses, especially the younger ones, find immense benefits in its pay-as-you-go model, helping them optimize costs based on their usage. The cloud-based nature also does away with the need for expensive infrastructure, thereby significantly slashing costs.
One of the best features of AWS Connect is its seamless ability to integrate with other AWS services, for example Amazon Lex for natural language comprehension and Amazon Polly for text-to-speech conversion.
With over 50% of global customer service departments projected to integrate real-time language translation tools, this is definitely a great feature to facilitate seamless communication with customers across linguistic barriers.
This helps businesses to design intelligent virtual agents and free human resources to focus on other organization’s priorities.
Contact Center Builder: Accelerating Transformation
AWS Contact Center Builder is essentially a tool that enables businesses to swiftly launch their contact centers on AWS Connect.
Thanks to this tool, businesses can not set up their contact center in hours, as opposed to days earlier.
The main function of Contact Center Builder is to facilitate and simplify processes like establishing call flows, agent routing, reporting, and more. It also offers pre-built integrations with CRM systems to help connect the customer data with their interactions.
The Future of Contact Centers with ConnectGen
AWS Connect and Contact Center Builder are leading a massive shift in the way businesses operate their customer support services.
ConnectGen helps brands of all sizes fully leverage the power of cloud, AI and other tools to create efficient, tailor-made and engaging customer experiences. Our team also offers specialized services such as deployment, migration along with optimization of AWS Connect solutions for maximum results.
With ConnectGen, brace yourself to witness even more exciting developments in the future of contact centers!